Information and communications / wholesale and retail trade
Region
Yongin-si, Gyeonggi-do
Pet Profile Project is a computer programming services company in the information and communications industry, and also operates an e-commerce retail brokerage business.
It is in its first year of business and is registered as a general VAT taxpayer and a taxable sole proprietor.
Its place of business is located in Yongin-si, Gyeonggi-do, and it is currently an active business.
Pet Profile Project (โPPPโ) values the personal information of PPP Shop users and securely processes the information needed to provide services, including product ordering and delivery.
This Privacy Policy applies to PPP Shop. PPP Studio is covered by a separate Privacy Policy.
This English version is provided for convenience. If it differs from the Korean version, the Korean version applies.
1. Information We Collect and How We Use It
Purpose
Information Processed
Account registration and login
For account registration and login, we collect your email address, the user identifier provided by your social login provider, and your name or nickname.
Order confirmation and product production
Purchaserโs name, email address, contact details, order details, images to be used for production, and selected options
Product delivery
Recipientโs name, contact details, country, address, postal code, and delivery instructions
Payments and refunds
Payment method, payment amount, transaction number, payment and cancellation records, and, where a refund by bank transfer is required, bank name, account number, and account holderโs name
Customer inquiries
Contact details, inquiry details, related order information, and photographs or materials attached by the user
Service operation and security
IP address, access and usage records, cookies, and browser and device information
Sharing commissioned work on social media โ with optional consent
Production images for the order covered by the consent, photographs and videos of the finished products, and records of consent and withdrawal
Information is collected when users directly enter it during account registration, ordering, or inquiries, or in the course of using the service. If required information is not provided, processing of the relevant order or service may be restricted. PPP processes personal information on lawful grounds, such as performance of a contract, legal obligations, or the userโs consent. Where optional consent is required, PPP provides a separate notice and obtains consent.
2. Retention and Deletion of Personal Information
PPP retains personal information only for as long as necessary and deletes it without delay when the retention period expires or the purpose of processing has been fulfilled.
Category
Retention Period
Member information
Until account deletion
Images and files used for product production
Three months after delivery is completed
General inquiry records
One year from the date the inquiry is received
Service access and security records
30 days from the date of collection
Login sessions
Up to 30 days from the last use
However, transaction records that must be retained under applicable laws are stored separately for the following periods and used only for the purpose of such retention.
Records of contracts or withdrawal from purchases: 5 years
Records of payments and product supply: 5 years
Records of consumer complaints or dispute resolution: 3 years
Records of product representations and advertising: 6 months
Retaining transaction records does not, by itself, mean that all production images are retained for the same period. Electronic files are deleted using methods that make recovery difficult, and paper documents are disposed of securely, such as by shredding.
3. Services Entrusted to External Providers
PPP may entrust external providers with tasks needed for payment processing, delivery, server operation, and other services. In such cases, PPP provides only the information necessary to perform those tasks and oversees the secure processing of personal information.
Provider
Services Provided
Toss Payments
Payment, cancellation, and refund processing
Korea Post, Ministry of Science and ICT, Republic of Korea
Product delivery and handling of delivery-related inquiries
AWS
Server operation and data storage
Google, Naver
Sending emails related to authentication, notices, and inquiries
Google LLC
Usage statistics (Google Analytics, via Google Tag Manager)
Microsoft Corporation
Usage behaviour analysis (Microsoft Clarity: session replays and heatmaps)
Usage statistics (Google Analytics): To understand how the Service is used and improve it, PPP uses Google Analytics. It collects, through cookies and similar technologies, pages visited, buttons used, the referring site, approximate location, and device and browser information, and does not collect your name or email address. This information is processed by Google LLC in the United States. You can refuse it by blocking cookies in your browser or by installing the Google Analytics opt-out add-on; the Service works without it.
Usage behaviour (Microsoft Clarity): To find where the Service is hard to use, PPP uses Microsoft Clarity. It records how pages are used โ clicks, scrolling, mouse and touch movement, the screens visited โ as session replays and heatmaps, together with device and browser information and an approximate location. What you type into fields is masked and not collected. Clarity may link with Microsoft advertising cookies (such as Bing). This information is processed by Microsoft Corporation in the United States. You can refuse it by blocking cookies in your browser; the Service works without it.
Changes to providers or entrusted tasks will be reflected in this Policy. PPP does not sell or disclose usersโ personal information at its own discretion. If a separate disclosure to a third party is necessary, PPP will identify the recipient, purpose, information to be disclosed, and retention period, and obtain any necessary consent. Where disclosure is permitted or required by law, PPP will comply with the applicable law.
4. Optional Sharing of Commissioned Work on Social Media
PPP may share commissioned work on its official social media accounts to showcase product examples and introduce the brand, but only where the purchaser has given separate consent.
Materials to be shared include production images for the order covered by the consent and photographs and videos of the finished products. Order-related personal information, such as the purchaserโs or recipientโs name, contact details, address, or order number, will not be disclosed. Materials requiring separate verification of rights, such as photographs in which a person is identifiable, will not be disclosed without the necessary consent.
The channels on which the materials will be shared and the period of use will be specified when consent is obtained. Separate consent will be obtained for use beyond the stated scope or for other purposes. Refusing consent to social media sharing does not disadvantage users in purchasing products or using the service. Consent may be withdrawn at any time through โContact Usโ or by emailing petprofileproject@gmail.com.
5. Your Choices and Rights
You may request access to, correction or deletion of, or suspension of processing of your personal information, or withdraw your consent. Requests may be submitted through the inquiry feature or to the email address provided in this Policy. After verifying your identity, PPP will handle your request in accordance with applicable laws and regulations.
You can delete generated images directly in My Photobook and close your account using the account closure menu. Information that must be retained by law may not be deleted immediately.
Notice on the Protection of Minorsโ Rights: If an order is placed by a minor without the consent of the minor or their legal representative, either the minor or their legal representative may cancel the order.
6. Contact Us
Please direct questions, complaints, or requests to exercise your rights regarding personal information to:
PPP may revise this Policy when the Service or our personal information processing practices change.
Changes will be announced through the Service at least 7 days before they take effect. Changes that materially affect usersโ rights, such as changes to the categories of information collected or the purposes of use, will be announced at least 30 days in advance. Where separate consent is required, PPP will obtain that consent.
This Policy may also be revised to reflect changes in the Serviceโs operating environment or features. Any revisions will be announced through the Service.
These Terms explain how to use PPP Shop, operated by Pet Profile Project (โPPPโ), and set out the rights and responsibilities of users and PPP regarding product purchases.
These Terms apply to PPP Shop. PPP Studio is covered by separate Terms of Service.
This English version is provided for convenience. If it differs from the Korean version, the Korean version applies.
1. Service Overview
PPP Shop is an online store that produces, sells, and ships photo prints and other products according to the images and options selected by users.
2. Accounts and User Information
You must provide accurate information when registering and placing orders, and update necessary information, such as contact details or your shipping address, when it changes. You must keep your account and login information secure and must not use another personโs account without authorization.
Minors need the consent of their legal representative to purchase products. A contract entered into without such consent may be canceled by the minor or their legal representative in accordance with applicable law.
3. Product Information and Orders
PPP provides information on product contents, prices, options, production times, shipping conditions, and cancellation and refund criteria on product pages or order screens. Before making payment, you must check the order image, quantity, size, recipient, shipping address, and final payment amount.
4. Prices and Payments
Products may be purchased using the payment methods available in PPP Shop. The applicable currency, product price, shipping charges, and taxes charged at checkout are disclosed before final payment.
Prices and applicable currencies may vary by country or sales region. The price and currency displayed on the final checkout screen apply to your order. Price changes will not apply retroactively to orders for which a contract has already been formed.
Currency conversion fees and foreign transaction fees charged separately by your card issuer or payment provider are subject to that providerโs terms.
5. Custom Products
Photo prints are individually produced according to the images and options you select. You therefore need to check the image, quantity, size, and shipping information before placing an order.
6. Order Cancellations and Refunds
Summary of Order Cancellations and Refunds
Situation
Handling criteria
Cancellation before order acceptance is complete
Full refund of the amount paid, including shipping charges, if the entire order is canceled.
Cancellation after order acceptance
Refund of the product price is restricted; shipping charges may be refunded.
Change of mind or image or option selection mistakes after production
Cancellation is restricted. Refunds for a change of mind are not available.
Printing defects, damage, missing quantities, or incorrect delivery
Refund or reproduction after review of the order details and product condition. The product is not collected; PPP covers reproduction and reshipping costs.
Minor color differences between the screen and the print
Color differences alone are not considered defects. Significant differences from the ordered image or the quality described will be reviewed and addressed.
Loss caused by PPP entering the address incorrectly
At the userโs request, free reproduction and reshipping or a full refund including shipping charges.
Loss attributable to the carrier
Excluded from PPP refunds. Handled through the carrierโs investigation and compensation procedures.
Loss caused by the user entering the address incorrectly
Not eligible for a refund.
Cancellations Before Production Begins
You may cancel your order before printing or production actually begins. If you cancel the entire order, we will refund the full amount paid, including shipping charges. You may request cancellation using the โCancelโ button in your order history. This button remains active until order acceptance is complete.
Cancellations and Changes After Production Begins
Once production has begun, the product is difficult to resell to another customer. Cancellations due to a change of mind or mistakes in selecting images or options may therefore be restricted. Production is considered to have begun when PPP reviews the order details and marks the order as โAcceptedโ in the system. Once the order has been accepted, the โCancelโ button is disabled and a notice is displayed.
If you still wish to cancel after acceptance, you may submit a request through โContact Us.โ In this case, a refund of the product price is generally unavailable, but shipping charges may be refunded. An order proceeds only after you have reviewed and agreed to the cancellation restrictions separately disclosed before purchase. Your rights regarding defective products or production or delivery that does not match your order are not restricted.
Defective Products and Incorrect Deliveries
If printing defects, product damage, missing quantities, or delivery of an incorrect product occur due to PPPโs negligence, you may request a refund using the โRequest Refundโ button in your order history. Defects or incorrect deliveries discovered after purchase confirmation may be reported through โContact Usโ or petprofileproject@gmail.com. Please provide your order number and the reason for your request. For defects, damage, or incorrect deliveries, attaching relevant photos will help us review the issue.
Refunds are handled according to the following criteria.
PPP will review the order details and product condition and resolve the issue with a refund or a reproduction, in accordance with your request and applicable law. We do not collect the product, and PPP covers any reproduction and reshipping costs.
If a product differs from its description or advertising, or is supplied in a manner that does not match the order, you may request cancellation or a refund within three months of receiving the product and within 30 days of becoming aware, or reasonably being able to become aware, of the issue.
Minor color differences caused by display settings or printing methods are not, on their own, considered product defects. However, if the product differs significantly from the ordered image or the quality described, we will review the issue and take the necessary action.
Loss in Transit
Loss caused by PPP entering the shipping address incorrectly: At your request, we will reproduce and reship the product at no additional cost or refund the full amount paid, including shipping charges.
Loss attributable to the carrier: Such loss is not eligible for a refund from PPP and will be handled through the carrierโs loss investigation and compensation procedures.
Loss caused by you entering the shipping address incorrectly: Loss resulting from an error in the information you provide is not eligible for a refund.
Refund Requests and Processing
Lawful cancellation before the product is supplied: Within three to five business days of the cancellation request.
Where a refund is approved: Within three to five business days of the refund decision.
Refunds are issued to the original payment method. The time it takes for the refund to appear may vary depending on the processing schedule of your card issuer or payment provider.
7. Shipping
We ship within South Korea and to the following 20 countries: Australia, Brazil, Canada, China, France, Germany, Hong Kong, Indonesia, Japan, Malaysia, New Zealand, the Philippines, Russia, Singapore, Spain, Taiwan, Thailand, the United Kingdom, the United States, and Vietnam. We do not currently ship to other regions.
All orders are dispatched on the same day. However, dispatch may be delayed during periods of high order volume.
Domestic Shipping
The shipping fee is KRW 3,000. Shipping is free for orders of KRW 50,000 or more.
Delivery time: 2โ3 business days
International Shipping
Customers may choose between K-Packet and EMS.
Delivery times: EMS 5โ7 business days / K-Packet 10โ14 business days
EMS rates are divided into document and non-document categories, and the basis that applies differs by product.
K-Packet may be selected only for a total weight of 2kg or less. Above that weight, orders are shipped by EMS only.
There is no free shipping threshold for international orders. The shipping fee is calculated by country, weight and shipping method, and is shown on the order screen.
For shipments to the United States, France, Germany, and Spain, customs duties and import taxes are included in the shipping fee, so no additional payment is required upon delivery. For all other countries, customs duties and import taxes are the responsibility of the recipient.
All products are shipped from South Korea. Whether customs duties apply and the amount charged are determined by the customs authorities of each destination country. PPP cannot confirm or adjust these charges in advance.
PPP is not responsible for customs clearance refusal, return, or disposal resulting from unpaid customs duties or import taxes.
8. Delivery Completion and Purchase Confirmation
Delivery completion is determined using the carrierโs delivery record or your confirmation of receipt. You may confirm your purchase yourself after receiving the product. If you do not, your purchase may be confirmed automatically once seven days have passed from the date actual receipt is confirmed.
Automatic purchase confirmation is suspended for orders with unresolved cancellation, refund, reproduction, non-receipt, or similar issues. Orders whose delivery has not been confirmed will not be automatically confirmed solely because a certain period has passed since dispatch.
Your rights under applicable law concerning defective products or incorrect deliveries remain in effect after purchase confirmation.
9. Production Times
Production times and estimated delivery times are provided by country on the product page. If production delays, shipping incidents, or other circumstances prevent us from supplying the product within the stated schedule, we will notify you in advance.
10. Rights to Images and Content
You must ensure that images used in your order do not infringe another personโs privacy, copyright, rights to their likeness, or other rights.
PPP uses order images only to the extent necessary for order processing, printing, shipping, and responding to customer inquiries. We will obtain separate consent before using them for other purposes, such as promotion.
PPPโs logo, website design, product designs, templates, and service code may not be copied, sold, or distributed without separate permission or a legal basis. This restriction does not limit your ordinary use of products you have lawfully purchased.
11. Prohibited Conduct and Access Restrictions
The following activities are not permitted:
Using another personโs account, personal information, or payment method without authorization.
Ordering products using images that infringe another personโs rights or contain illegal content.
Placing fraudulent orders, manipulating payment information, or exploiting system errors.
Disrupting the Service through automated requests or attacks.
Using the Service for fraud or other unlawful purposes.
Depending on the nature and severity of a violation, PPP may block the relevant content or restrict orders or account access. As a general rule, we will explain the reason and how to appeal. If an urgent security issue or the need to prevent harm requires immediate action, we may act first and notify you afterward.
Restrictions on use will not, on their own, exclude legitimate refund requests or rights that have already arisen.
12. Privacy
PPP processes personal information necessary to operate the Service and fulfill orders. Our Privacy Policy explains the information collected, purposes of use, retention periods, and processing entrusted to external service providers.
You may request access to, correction of, or deletion of your personal information in accordance with the procedures described in the Privacy Policy.
13. Service Changes and Interruptions
PPP may change or temporarily suspend parts of the Service for maintenance, troubleshooting, or feature improvements. We will give advance notice of planned interruptions and provide notice of emergency outages as promptly as possible.
If we discontinue the Service or can no longer provide paid features, we will notify users in advance and take appropriate measures, including refunds for unused paid tickets.
PPP and users are each responsible under applicable law for losses they cause the other party through circumstances for which they are responsible. These Terms do not exclude PPPโs liability for willful misconduct or gross negligence, or any user rights protected by law.
14. Account Closure
You may request account closure through the account closure feature within the Service or through โContact Us.โ If an order or refund is in progress, we will explain its status and any necessary follow-up procedures.
Account closure does not automatically cancel existing orders or extinguish rights and obligations that have already arisen. After account closure, personal information will be deleted in accordance with the Privacy Policy. Transaction records and other information that must be retained by law will be stored separately for the prescribed period.
15. Changes to These Terms and Notices
If we change these Terms, we will provide notice within the Service at least seven days before the changes take effect. For changes that are unfavorable to users or otherwise significant, we will provide at least 30 daysโ advance notice and obtain separate consent where necessary. Users who do not agree to the changes may terminate their service agreement. Any remaining paid services will be handled in accordance with applicable law and the terms of purchase.
Revised Terms will not apply retroactively to existing orders in a way that is unfavorable to users. Users who do not agree to the changes may terminate their service agreement by closing their account or otherwise ending their use of the Service. Existing orders will be handled in accordance with applicable law and the conditions in effect at the time of purchase.
16. Inquiries and Dispute Resolution
Inquiries regarding use of the Service or product purchases may be submitted through โContact Usโ or petprofileproject@gmail.com. PPP will review the inquiry and inform you of the outcome.
These Terms are interpreted under the laws of the Republic of Korea, without excluding mandatory consumer protection rules that apply to users in other countries. Jurisdiction over disputes is determined by applicable law.
17. Business and Contact Information
Business name
Pet Profile Project
Representative
Eunji Choi
Business registration number
507-62-14207
Address
Unit 3003, Ray A-dong, Giheungyeok Lotte Castle Ray City, 9 Giheungyeok-ro (Gugal-dong), Giheung-gu, Yongin-si, Gyeonggi-do, Republic of Korea
This policy may be revised to reflect changes in the Serviceโs operating environment or features. Any revisions will be announced through notices within the Service.
